About the Role
This is a Content Designer II position*
Use clear, natural language to simplify complex product experiences and generally bring concepts down to earth for our customers.
Write short- and long-form content for a variety of Web and app products, including in-context education for onboarding and transactional flows.
Collaborate across disciplines (design, product, marketing, engineering) to establish a unified voice and a seamless experience for your product area.
Track and understand customer-support call drivers and other pain points that can inform your content strategies.
Participate in design sprints, tests, and brainstorming sessions, following the same agile rhythms as your fellow design-team members.
Participate in group content crits and design reviews, and provide editorial feedback to peers as needed. Document content patterns and conventions for your product area in our content style guide and design system.
Contribute to our team culture in a meaningful way. Spread enthusiasm about our discipline and foster goodwill toward our department.