Customer Service Agent

About the Role

About the Job:

Must be Bilingual in both English as well as Spanish (speak, read and write)
Deliver the best customer service through efficiency and delivering quality on time, every time.
Provide guidance and best practices via multi-channels (phone, email, chat and social media).
Utilize your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.
Accurately document customer interactions using our Customer Relationship Management software.
Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
Champion the voice of the customer by providing feedback to our product team.
Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Service all Spanish requested inquiries, as well as assist the Success and Sales teams with trainings and demos that request a Spanish speaking consultant.

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Job Location

Cincinnati, OH, USA

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