About the Role
Trusted by some of the best and brightest minds in the IT industry with more than six million installations, our client is committed to transforming the way businesses manage their data – elegantly simple, secure, and reliable. We proudly boast a wide array of solutions backed by cutting-edge innovation and field-proven reliability with a solid track record in meeting the ever-increasing expectations and demands.
We are currently seeking a full-time Customer Support Specialist to join our client's Reston, VA team. This role serves as the main point for all issues and bugs that are found or identified by the Customer to ensure timely responses and resolution of inquiries related to our client's applications, features, products, and integrations.
Bachelor’s Degree in Computer Science, Information Technology, or similar, preferred
3+ years' experience in customer-facing communications, community management, or customer service, required
1+ years' experience as a technical / help desk agent, preferred
Preferred Applicants have:
Certification in relevant IT products/technologies such as CCNA, Microsoft, VMware, Cisco, LPI, CompTIA, Linux+, A+, Network+, Server+, Security+, preferred
Proficiency with Windows 2008+, Active Directory, and exchange support, Microsoft Small Business Server Support, and Cisco Systems
Knowledge of networking – Servers, switches, routers, hubs, cables, racks, and firewall
Advanced knowledge of our client's full line of products & services
Knowledge of MSP Best Practices
Proficiency with SQL 2005+
Experience with backup and disaster recovery configurations and maintenance
Experience with server builds and migration
Effective written and oral communication skills
Excellent customer relation skills
Our client also offers medical/vision/dental/life plan, 401k, paid time off, great team environment, and most of all, opportunity for advancement.
Our client engages in constant change and invest in new ideas. They firmly believe that even a simple idea can make a big difference. With them, you can foster inspiration, spark ideas, and re-imagine the impossible. Our client offers competitive pay and benefits, annual morale trips, an employee purchase program, and a commitment to continuous learning and career development.